Last updated: October 2026
Welcome to Domariv. These Terms & Conditions govern your use of the Domariv website and the purchase of products from our online store.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
These Terms & Conditions are intended primarily for consumers purchasing products for personal and domestic use.
1. About Domariv
Domariv is an online retailer specialising in home, décor, kitchen, dining, organisation, lighting, and related household products.
Throughout these Terms & Conditions, the words "we", "us", and "our" refer to Domariv, while "you" and "your" refer to the customer or visitor using our website.
These Terms & Conditions should be read together with our other policies, including our Privacy Policy, Returns & Refund Policy, and Shipping & Delivery Policy.
Nothing in these Terms & Conditions affects any statutory rights you may have as a consumer under applicable UK law.
2. Using Our Website
You may use our website for lawful purposes only.
You agree not to:
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use the website in any way that breaches applicable laws or regulations;
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attempt to gain unauthorised access to any part of the website or its systems;
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interfere with the operation, security, or performance of the website;
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use automated systems to copy, extract, or collect website content without our prior permission;
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introduce malicious software, viruses, or other harmful material; or
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use our website for fraudulent, abusive, or misleading purposes.
We reserve the right to restrict or suspend access to our website where reasonably necessary to protect the website, our customers, or our business.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, and other information displayed on our website are accurate and up to date.
However, there may be minor differences between the appearance of a product displayed on your device and the actual product, including differences caused by screen settings, lighting, photography, or manufacturing variations.
Such minor variations do not affect your statutory rights where a product does not conform to its contract.
Where a product has specific instructions, warnings, care requirements, assembly instructions, or safety information, you should read and follow them carefully before using the product.
We reserve the right to correct genuine errors, inaccuracies, or omissions in product information, including pricing, descriptions, availability, and images.
4. Product Availability
All products are subject to availability.
Adding a product to your basket does not guarantee that the product will remain available until your order is completed.
If a product becomes unavailable after you place an order and we are unable to fulfil the order, we will notify you and refund any amount you have paid for the unavailable product.
We will not substitute an unavailable product with a different product without your agreement.
5. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms & Conditions.
After placing your order, you should receive an order acknowledgement confirming that we have received your request.
This acknowledgement does not necessarily mean that your order has been accepted.
A contract between you and us will be formed when we accept your order, normally when we confirm that your order has been dispatched, unless we notify you beforehand that we are unable to accept it.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
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a product is unavailable;
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there is an obvious pricing or product information error;
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we are unable to obtain payment authorisation;
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we reasonably suspect fraudulent or unlawful activity;
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an order appears to have been placed for abusive or unreasonable purposes; or
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circumstances outside our reasonable control prevent us from fulfilling the order.
If we cancel an order after payment has been taken, we will provide an appropriate refund for the cancelled products.
6. Order Confirmation
After placing an order, you are responsible for checking that the information provided is correct, including your name, delivery address, email address, selected products, quantities, and any options selected.
Please contact us as soon as possible if you identify an error.
We cannot guarantee that changes can be made after an order has entered processing or dispatch.
Where an order cannot reasonably be amended before dispatch, you may still have cancellation and return rights under applicable consumer law.
7. Prices
All prices displayed on our website are shown in British pounds sterling (£).
Where VAT is applicable, consumer prices are displayed in accordance with applicable pricing requirements.
The total amount payable, including any applicable delivery charges or other mandatory costs, will be shown during the checkout process before you complete your purchase.
We reserve the right to change product prices at any time before an order is accepted.
A genuine pricing error does not create an obligation for us to supply a product at an incorrect price where the error should reasonably have been apparent.
If we identify a pricing error before accepting your order, we may cancel the order and provide a refund where payment has already been taken.
8. Payment
Payment must be successfully authorised before an order can be processed.
We may offer payment methods such as debit cards, credit cards, digital wallets, or other payment services made available at checkout.
Payment processing may be carried out by third-party payment providers. Your use of such payment services may also be subject to their own terms and privacy policies.
We do not store full payment card details on our website where payment processing is handled by a third-party payment provider.
You must only use a payment method that you are authorised to use.
9. Promotions, Discounts and Offers
From time to time, we may offer promotional codes, discounts, sale prices, bundle offers, free delivery, or other promotions.
Unless expressly stated otherwise:
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promotional offers cannot be exchanged for cash;
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promotional codes must be used in accordance with their stated conditions;
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only one promotional code may be used per order where multiple codes are not expressly permitted;
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promotions may be subject to product availability; and
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promotional offers may have specific start and end dates.
Promotional terms will be displayed alongside the relevant offer where applicable.
Nothing in a promotion removes or limits your statutory consumer rights.
10. Delivery
We deliver orders to eligible addresses within the United Kingdom in accordance with the delivery information displayed on our website and at checkout.
Available delivery methods, estimated delivery times, and any applicable delivery charges will be communicated during the ordering process.
Delivery times are estimates unless a specific delivery date or period has been expressly agreed with you.
Unless otherwise agreed, goods must be delivered without undue delay and, in any event, within the maximum period required by applicable consumer law.
Where no other delivery period has been agreed, UK consumer law generally provides for delivery within 30 days of the contract being entered into.
Delivery may take longer in circumstances outside our reasonable control, including carrier disruption, severe weather, industrial action, public emergencies, or other events beyond our control.
If delivery is delayed in circumstances where you have a legal right to end the contract, your statutory rights will apply.
11. Passing of Risk
Risk in the goods passes to you when you, or a person you have identified to receive the goods on your behalf, physically takes possession of them.
This does not affect your statutory rights if the goods are faulty, damaged, not as described, or otherwise do not conform to the contract.
12. Returns and Cancellation Rights
When you purchase goods from Domariv online, you may have a statutory right to cancel your order without giving a reason.
For most goods purchased online, the statutory cancellation period normally lasts 14 days from the day on which you, or a person you have nominated, receives the goods. Where an order contains multiple goods delivered separately, the cancellation period normally runs from receipt of the final goods.
To exercise a statutory cancellation right, you must clearly inform us of your decision to cancel within the applicable cancellation period.
After notifying us of cancellation, you must normally return the goods within 14 days.
Unless otherwise agreed, you are generally responsible for the direct cost of returning goods when cancelling because you have changed your mind.
We may deduct an amount from a refund where the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics, and functioning.
Certain goods may be excluded from statutory cancellation rights where permitted by law, including certain personalised or bespoke goods, goods that deteriorate or expire rapidly, and certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.
Further information about our return process is provided in our Returns & Refund Policy.
13. Refunds
Where you are entitled to a refund following cancellation, we will normally refund the payment using the same payment method used for the original transaction, unless you have expressly agreed to another method.
Where required by applicable law, refunds for cancelled goods will be made without undue delay and within the applicable statutory timeframe.
For statutory cancellation, we may withhold reimbursement until we have received the goods back or you have provided evidence that the goods have been sent back, whichever occurs first, where permitted by law.
Where you are entitled to a refund because goods are faulty, damaged, incorrectly supplied, or otherwise do not conform to the contract, your statutory rights apply and the appropriate remedy will be provided in accordance with applicable law.
14. Faulty, Damaged, or Incorrect Goods
We want every order to arrive in the condition and specification you reasonably expect.
If goods are faulty, damaged on arrival, not as described, not fit for their usual purpose, or otherwise do not conform to the contract, you may have legal rights to a repair, replacement, price reduction, or refund depending on the circumstances.
Under the Consumer Rights Act 2015, goods supplied to consumers must, among other things, be of satisfactory quality, fit for purpose, and as described.
Where a repair or replacement is the appropriate remedy, it must be provided within a reasonable time and without significant inconvenience to the consumer, subject to the circumstances and applicable law.
Nothing in our policies or these Terms & Conditions limits or excludes these statutory protections.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible so that we can investigate and provide the appropriate remedy.
15. Statutory Consumer Rights
These Terms & Conditions do not affect your statutory consumer rights.
We will not use any provision of these Terms & Conditions to exclude or restrict rights that cannot legally be excluded or restricted.
In particular, nothing in these Terms & Conditions affects your rights concerning goods that are faulty, unsafe, not as described, or otherwise do not conform to the contract.
Consumer terms must be fair and transparent, and unfair terms may not be enforceable.
16. Product Use and Safety
You are responsible for using products in accordance with the instructions, warnings, and safety information supplied with the product.
You should not modify, misuse, alter, or use a product for a purpose for which it was not designed where doing so may create a risk of damage, injury, or malfunction.
Where a product requires assembly, installation, electrical connection, maintenance, or specific handling, you should follow the relevant instructions carefully.
Nothing in this section limits your statutory rights concerning product safety or conformity.
17. Intellectual Property
Unless otherwise stated, all content on the Domariv website, including text, photographs, graphics, logos, branding, product descriptions, page layouts, icons, and other materials, is owned by or licensed to Domariv and is protected by applicable intellectual property laws.
You may access and use the website for your personal, non-commercial use.
You may not reproduce, distribute, modify, republish, copy, sell, license, or commercially exploit any part of the website without our prior written permission, except where permitted by law.
18. Website Availability and Accuracy
We aim to keep our website available, accurate, and secure, but we do not guarantee that the website will always be uninterrupted, error-free, complete, or free from security vulnerabilities.
We may temporarily suspend, modify, update, or withdraw parts of the website where reasonably necessary for maintenance, security, improvements, or operational reasons.
We may update product information, website content, prices, designs, features, and functionality from time to time.
Such changes do not affect contracts that have already been accepted unless required or permitted by law.
19. Third-Party Services and Links
Our website may contain links to third-party websites, services, payment providers, delivery providers, or other external platforms.
These third-party services are operated independently and may be governed by their own terms and privacy policies.
We are not responsible for the content, availability, security, or practices of third-party websites that are outside our control.
20. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
This includes liability that cannot legally be excluded or limited for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of mandatory consumer rights.
To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable at the time the contract was formed or for losses arising from matters outside our reasonable control.
Nothing in this section affects your statutory rights as a consumer.
21. Events Outside Our Reasonable Control
We will not be responsible for delay or failure to perform our obligations where the delay or failure results from circumstances that are beyond our reasonable control.
Examples may include severe weather, natural disasters, transport disruption, carrier failures, industrial disputes, public emergencies, cyber incidents, governmental restrictions, infrastructure failures, or other events that could not reasonably have been prevented or anticipated.
Where such an event affects your order, we will take reasonable steps to minimise the impact and communicate material delays where appropriate.
This section does not remove any statutory rights you may have to cancel a contract or receive a refund.
22. Privacy and Personal Data
Your use of our website and our processing of your personal information are governed by our Privacy Policy.
By placing an order, you acknowledge that information necessary to process and fulfil your purchase may be shared with relevant service providers, such as payment processors, logistics providers, delivery companies, and technology providers, in accordance with our Privacy Policy and applicable data protection law.
23. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or legal requirements.
The latest version will be published on this page together with the applicable "Last updated" date.
Changes will not affect a contract that has already been accepted unless the change is required by law or expressly agreed with you.
24. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or amended to the minimum extent necessary to make it lawful and enforceable where possible.
The remaining provisions will continue to apply.
25. Entire Agreement
These Terms & Conditions, together with the policies and information expressly referred to on our website, form the basis of the agreement between you and Domariv concerning your use of the website and purchase of products.
Nothing in these Terms & Conditions is intended to exclude any information or statutory rights that the law requires us to provide or recognise.
26. Governing Law and Jurisdiction
These Terms & Conditions and any contract between you and Domariv are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rules that apply in the part of the UK where you live.
If you are a consumer, nothing in these Terms & Conditions prevents you from relying on mandatory rights or bringing proceedings in a court where you are legally entitled to do so.
Where English and Welsh law applies, the courts of England and Wales will have jurisdiction, subject to any mandatory consumer jurisdiction rights that may apply to you.
27. Contact Us
If you have a question about these Terms & Conditions, your order, a product, delivery, cancellation, or a return, please contact Domariv through the customer support channels provided on our website.
We aim to handle customer enquiries promptly and fairly.