Shipping & Delivery Policy

Last updated: 2 October 2026

At Domariv, we aim to make the delivery of your order as simple and reliable as possible.

This Shipping & Delivery Policy explains how orders are processed, dispatched, delivered, and handled in the event of delays, delivery problems, damaged packages, or other shipping issues.

This policy applies to orders placed through https://domariv.com/ for delivery within the United Kingdom.

Nothing in this policy affects your statutory rights under applicable UK consumer law.

1. Delivery Information

Delivery options, applicable delivery charges, estimated delivery times, and any relevant conditions will be displayed during the checkout process before you complete your purchase.

The delivery information provided at checkout forms part of the information available to you before placing your order.

Delivery estimates may vary depending on:

the product purchased;
stock availability;
the delivery service selected;
your delivery location;
weekends and public holidays;
carrier operating conditions; and
circumstances outside our reasonable control.

Where a specific delivery date or delivery period has been expressly agreed with you, we will seek to deliver within that agreed period.

2. Processing and Dispatch

After your order has been successfully placed and payment has been authorised, we will begin processing your order.

Processing may include:

verifying the order;
confirming product availability;
preparing the goods;
packing the order; and
arranging collection or handover to the relevant delivery provider.

Orders are dispatched using the delivery method available for the relevant product and destination.

The estimated delivery period shown at checkout may begin from dispatch or from another point clearly stated during the ordering process.

Where any applicable processing or dispatch period is relevant to your order, this will be communicated as part of the available delivery information.

3. Delivery Estimates

Any delivery timeframe displayed on our website or during checkout is an estimate unless we expressly agree a specific delivery date or period with you.

Estimated delivery dates are provided to help you plan for the arrival of your order and should not be interpreted as a guarantee unless expressly stated otherwise.

We will nevertheless make reasonable efforts to deliver orders within the timeframe communicated to you.

Where no other delivery period has been agreed, UK consumer law generally requires goods to be delivered without undue delay and, unless an exception applies, no later than 30 days after the contract is entered into.

4. Delivery Areas

Domariv currently offers delivery to eligible addresses within the United Kingdom.

Delivery availability may depend on the product, destination, carrier restrictions, or other operational limitations.

Where we are unable to deliver a particular product to your address, this should be indicated during checkout or we may contact you after your order has been placed.

We do not guarantee delivery to locations that are inaccessible or excluded by the relevant delivery service.

5. Delivery Charges

Any applicable delivery charges will be clearly presented during the ordering process before payment is completed.

Delivery charges may vary according to factors such as:

the selected delivery service;
order size or weight;
delivery destination;
product characteristics; and
promotional offers that may apply at the time of purchase.

Where free delivery is offered, any applicable conditions will be displayed as part of the relevant offer.

The delivery charge shown to you at checkout will be the applicable charge for your order unless an obvious pricing error has occurred.

6. Order Tracking

Where tracking information is available for your selected delivery service, we may provide tracking details after your order has been dispatched.

Tracking information may be provided by email or through another appropriate communication method.

Please allow some time after dispatch for tracking information to become active.

Tracking updates are provided by the relevant delivery provider and may not update continuously throughout the delivery journey.

7. Delivery Address

You are responsible for providing an accurate and complete delivery address when placing your order.

Please carefully check:

your full name;
house or building number;
street name;
flat, apartment, or unit number where applicable;
town or city;
postcode; and
any other information reasonably required for successful delivery.

If you realise that your delivery information is incorrect, please contact us as soon as possible at:

domariv@domariv.com

We will make reasonable efforts to correct the address before dispatch where possible.

However, we cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

8. Incorrect or Incomplete Delivery Information

If an order cannot be delivered because the information provided by you was incorrect, incomplete, or insufficient, the delivery provider may return the parcel to us or attempt another delivery, depending on the circumstances.

If the order is returned to us because of incorrect or incomplete information supplied by you, we may contact you to arrange the next appropriate step.

Where additional delivery costs arise because you provided incorrect or incomplete delivery information, we may seek to recover those costs only where legally permitted.

Nothing in this section affects your statutory rights.

9. Delivery Attempts

The delivery provider may make one or more delivery attempts depending on its own procedures.

Where available, the carrier may provide options such as:

redelivery;
collection from a local facility;
delivery to an alternative location; or
another delivery arrangement.

These options are determined by the relevant carrier and may vary by location and service.

Please follow any instructions provided by the delivery provider to avoid unnecessary delays.

10. Delayed Delivery

We understand that delays can be inconvenient and will make reasonable efforts to minimise them.

Delays may occur because of circumstances including:

carrier disruption;
severe weather;
transport disruption;
public holidays;
industrial action;
incorrect or incomplete address information;
operational problems;
unusually high order volumes;
customs or regulatory issues where applicable; or
other circumstances outside our reasonable control.

Where a delivery is delayed, we will take reasonable steps to assist you in obtaining an update from the relevant delivery provider.

A delivery estimate does not remove your statutory rights where a legally binding delivery period has been missed.

11. Delivery Delays and Your Legal Rights

Under UK consumer law, where no other period has been agreed, goods generally must be delivered without undue delay and within 30 days.

Where delivery is not made within the legally applicable period or an agreed delivery time has been missed, you may have legal rights depending on the circumstances.

In particular, UK law may allow a consumer to treat the contract as at an end where:

we have refused to deliver;
delivery by the agreed time was essential because of the circumstances;
you told us before the contract was entered into that delivery by a particular time was essential; or
another legally applicable circumstance gives you the right to end the contract.

Where you are legally entitled to cancel because of a delivery failure, we will provide the applicable refund without undue delay.

12. Goods Damaged During Delivery

If your order arrives visibly damaged, please contact us as soon as reasonably possible at:

domariv@domariv.com

Where appropriate, we may ask you to provide:

your order number;
photographs of the packaging;
photographs of the damaged product;
a description of the damage; and
any relevant information supplied by the carrier.

This information helps us investigate the issue and determine the appropriate remedy.

You should not dispose of damaged packaging or products until we have advised you that this is no longer necessary, where doing so could interfere with the investigation.

13. Goods Lost During Delivery

If your order appears to have been lost during delivery, please contact us so that we can investigate the shipment with the relevant delivery provider.

The fact that a delivery provider has marked a parcel as delayed or potentially lost does not automatically remove your rights against us as the seller.

For consumer sales, goods generally remain at the trader's risk until they come into the physical possession of the consumer or a person identified by the consumer to take possession of them, subject to the statutory exception concerning a carrier independently commissioned by the consumer.

14. Goods Incorrectly Marked as Delivered

If tracking information states that your parcel has been delivered but you have not received it, please contact us as soon as reasonably possible.

We may ask you to:

check whether the parcel was left in a designated location;
check with other members of your household;
check with neighbours where appropriate;
review the carrier's delivery information; and
confirm the delivery address provided at checkout.

We may then contact the delivery provider to investigate the shipment.

An incorrect delivery status does not by itself remove any statutory rights you may have.

15. Missing or Incomplete Orders

If your order arrives with one or more products missing, please contact us at:

domariv@domariv.com

Please include your order number and identify the missing item or items.

We will investigate the order and, where appropriate, arrange the missing goods or another suitable remedy.

If an order contains multiple products that are dispatched separately, delivery may occur in more than one package.

16. Split Shipments

Some orders may be dispatched in multiple packages or from different fulfilment locations.

Where this occurs, products may arrive separately and at different times.

You will not normally be required to pay an additional delivery charge solely because we choose to split your order into multiple shipments, unless this was clearly disclosed and agreed before purchase.

If your order appears incomplete, please check whether tracking information indicates that additional parcels are still in transit before contacting us.

17. Failed Deliveries

A delivery may be considered unsuccessful where the carrier is unable to complete delivery after reasonable attempts or where the parcel is returned to us.

Common reasons may include:

an incorrect address;
an incomplete address;
failure to collect a parcel from a designated collection point;
repeated failed delivery attempts; or
other circumstances attributable to the delivery arrangements.

Where an order is returned to us, we may contact you to determine whether the order should be re-dispatched or otherwise handled.

Any additional delivery costs arising from circumstances attributable to incorrect information or avoidable failed delivery may be addressed in accordance with applicable law and the circumstances of the order.

18. Delivery to a Safe Place or Neighbour

Where the delivery provider offers an option to nominate a safe place or neighbour, you may be able to select such an option through the carrier's delivery system.

Any such arrangement is subject to the carrier's procedures and terms.

Where you independently instruct a carrier to deliver to a location or person not nominated as an available delivery option by us, the allocation of risk may be affected in accordance with applicable law.

This does not affect any statutory rights relating to faulty, damaged, incorrectly supplied, or otherwise non-conforming goods.

19. Refused Deliveries

If you refuse delivery of a package without exercising a valid cancellation or other legal right, this may cause additional delays while the goods are returned to us.

If you wish to cancel an order, please follow the cancellation procedure described in our Returns & Refund Policy rather than simply refusing delivery.

This allows us to process your request correctly and minimise unnecessary delivery and return delays.

20. Delivery of Large or Bulky Items

Certain products may require special delivery arrangements due to their size, weight, dimensions, or handling requirements.

Where special delivery conditions apply, relevant information will be provided before you complete your purchase where required.

Additional delivery restrictions may apply to certain locations or properties where standard delivery services cannot safely or reasonably operate.

21. Delivery Access

You are responsible for ensuring that the delivery location is reasonably accessible to the chosen delivery service.

Where a product is particularly large, heavy, fragile, or otherwise requires special handling, you should make sure that there is sufficient access for delivery.

Where the delivery provider is unable to complete delivery because reasonable access cannot be provided, the delivery may need to be rearranged.

Nothing in this section removes any statutory rights you may have.

22. Public Holidays and Exceptional Circumstances

Delivery services may operate on reduced schedules or may not operate on certain UK public holidays.

Delivery estimates may therefore be affected by weekends, public holidays, severe weather, transport disruption, or other exceptional circumstances.

Where an event outside our reasonable control materially affects delivery, we will take reasonable steps to minimise the impact.

23. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances that are beyond our reasonable control.

These may include:

severe weather;
natural disasters;
transport disruption;
carrier failures;
industrial action;
public emergencies;
government restrictions;
infrastructure failures;
cyber incidents;
significant supply-chain disruption; or
other circumstances that could not reasonably have been prevented or anticipated.

Where such circumstances affect your order, we will take reasonable steps to communicate material information and assist with the delivery process.

This section does not remove any statutory rights you may have to cancel an order or receive a refund.

24. International and Customs Charges

This policy applies to deliveries within the United Kingdom.

Where a product or delivery route involves an international movement of goods or customs formalities, any applicable customs duties, import taxes, or other mandatory charges will be addressed in accordance with the applicable delivery and sales arrangements and disclosed where required.

Nothing in this section permits us to charge mandatory costs that were required to be disclosed to you before you entered into the contract.

25. Delivery and Your Consumer Rights

Our delivery arrangements do not affect your statutory consumer rights.

In particular, we cannot use a delivery policy to exclude or restrict legal rights concerning:

timely delivery;
damaged goods;
lost goods;
incorrect goods;
faulty goods; or
other goods that do not conform to the contract.

UK law provides that certain rights and remedies relating to delivery and risk cannot be excluded or restricted by contractual terms.

26. Orders Placed with Promotional or Free Delivery

Where an order qualifies for free delivery under a promotion or other offer, the applicable conditions will be displayed as part of the offer.

If an order is subsequently cancelled or returned, any reimbursement of delivery costs will be handled in accordance with applicable law and our Returns & Refund Policy.

27. Delivery Confirmation

A delivery confirmation, tracking update, photograph, signature, or similar record provided by a carrier may be used as evidence when investigating a delivery.

However, such information will be reviewed in the context of the circumstances of the order and does not automatically override your statutory rights.