FAQ – Frequently Asked Questions
Q:Where is your store based?
We are an online store based in Europe. All orders are processed and shipped from our warehouses located in Europe or other international hubs, depending on product availability.
Q:Do you ship to all European countries?
Yes. We deliver to most countries in the European Union and the United Kingdom. Shipping times may vary depending on your location.
Q:How long does delivery take?
Processing time: 2–5 business days.
Shipping time within Europe: 5–12 business days.
International shipping (outside Europe): 7–20 business days.
You will receive a tracking number by email as soon as your order is shipped.
Q:How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your delivery in real time.
Q:What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure local European payment methods (such as Klarna, Sofort, iDEAL).
Q:Can I return or exchange an item?
Yes. You have the right to request a return or exchange within 14 days of receiving your order, in accordance with European consumer protection laws. The product must be unused and in its original packaging. Please check our [Return & Refund Policy] for full details.
Q:Who pays for return shipping?
In most cases, the customer is responsible for the return shipping cost. However, if the item is defective or incorrect, we will cover the return costs.
Q:What if I receive a damaged or wrong product?
If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery with photos of the product. We will arrange a replacement or full refund at no extra cost.
Q:Do you offer free shipping?
We occasionally offer free shipping promotions. Please check our website banner or subscribe to our newsletter to stay updated.
Q:How can I contact customer support?
You can contact us by email at [your-email@store.com], through our [Contact Page], or by phone (if available). Our customer service team responds within 24–48 business hours.