At Domari, we want your shopping experience to be smooth, transparent, and satisfying. That's why we follow the Consumer Rights Act 2015 and Consumer Contracts Regulations (UK & EU), ensuring your rights as a consumer.
Return Period
You can request a return within 14 calendar days of receiving your order.
After notifying our team, you will have an additional 14 days to send the product back.
Return Conditions
The product must be in perfect condition, with no signs of use, with tags attached, and in its original packaging.
Personalized or hygiene products cannot be returned (except for manufacturing defects).
Refunds
The refund will be made using the same payment method used for the purchase.
It may take up to 14 business days after the product is received at our returns center.
If the product is defective or there was an error in shipping, we will cover all return costs.
Exchanges
We offer free exchanges in cases of defects or errors in the order.
If you wish to exchange for another item (color, model, or size), shipping costs may apply.
Defective or Damaged Products
If the product arrives defective, damaged, or incorrect, please contact us immediately with photos for our records.
In such cases, we will cover all return costs and replace the item at no additional cost.
How to Request an Exchange or Return
Please contact our support team at [seuemail@loja.com
] with your order number.
Please state the reason for the return or exchange and attach photos if necessary.
We will send you instructions on how to return the product.
Contact
If you have any questions about exchanges and returns, our customer service team is ready to help.
📩 Email: [seuemail@loja.com